Does it cost anything?

Our help is given freely. If anything ever has a cost, it is said clearly before you commit.

Do I have to be referred?

No. Get in touch yourself, or ask somebody to do it for you.

Yes. If there is ever a situation where we must pass something on, we will tell you what and why.

The accounts and the yearly report are published, and we will tell you plainly what a given amount pays for.

Yes, and we need people. Tell us what time you have and what you are good at.

Often, yes. There is a list of what is actually needed, which is more useful than a cupboard of things nobody asked for.

01Help and support

Somebody to talk to, and practical help where we can give it.

02* Information and advice

Straight answers, and help understanding letters, forms and decisions.

03Groups and meetings

Regular times to come along, with no need to book or explain yourself.

04Activities

Things to do, for people who want company as much as anything else.

05Helping you get elsewhere

Referrals and introductions to people who do what we do not.

06Volunteering

Real jobs for people with time, with training, an agreement setting out what each side expects, and hours that suit you.

07Donations

Money, and the things we can use directly — the list of what is needed this month is on our page.

08Membership

For people who want to belong to it rather than only give to it, with a say in how it is run.

09Projects

Funded pieces of work with a start, an end and a report at the end of them.

10Speaking up

Raising the things that keep coming up with the people who can change them.

11Working with others

With local services and groups, so nobody falls between them.

Get help

A few things people ask for, paid for here and collected or delivered.

What happens when you contact us.

Step 1Get in touch
Call, write or come in. You do not need a referral and you do not have to explain everything first.
Step 2We listen
In private, at your pace, and without a form to fill in before anybody talks to you.
Step 3We work out what helps
Our own support, or somebody better placed — and we will make the introduction rather than hand you a number.
Step 4We stay in touch
Until things are settled, or for as long as you want us to.

Our work and the people doing it, shown with everybody's permission.

Does it cost anything?
Our help is given freely. If anything ever has a cost, it is said clearly before you commit.
Do I have to be referred?
No. Get in touch yourself, or ask somebody to do it for you.
Will what I say be private?
Yes. If there is ever a situation where we must pass something on, we will tell you what and why.
Where does the money actually go?
The accounts and the yearly report are published, and we will tell you plainly what a given amount pays for.
Can I volunteer?
Yes, and we need people. Tell us what time you have and what you are good at.
Can I give something other than money?
Often, yes. There is a list of what is actually needed, which is more useful than a cupboard of things nobody asked for.