Water is coming through the ceiling. What do I do?

Turn the water off at the stopcock and the electrics off in that room if it is near a light. Then ring us.

What does a call-out cost?

You are told the rate before we come, and the price of the work before we start. No surprises at the door.

Often, for emergencies. Ring early and we will tell you honestly where you are in the day.

Sometimes. We will tell you what the part costs, what the boiler is worth, and let you decide rather than deciding for you.

Regularly. Send a photograph and we will tell you what it needs.

Yes, at the door or by transfer afterwards, whichever is easier.

01Leaks and burstsFound, stopped and repaired, including the ones behind a wall or under a floor.
02Boilers and water heatersServiced, repaired and replaced, with the options explained before you commit.
03Blocked drains and wasteSinks, toilets and outside drains cleared, and the cause found rather than just poked.
04BathroomsWhole rooms fitted, or one suite swapped, with tiling and making good.
05Taps, toilets and cisternsDripping, running, blocked or simply old.
06Radiators and heatingCold ones bled and balanced, new ones fitted, systems flushed.
07Underfloor heatingLaid, tested and connected, and diagnosed when a loop stops giving heat.
08ShowersPressure, pumps and the showers that have never been right.
09PipeworkRepiping a flat or a run, in copper or plastic, with proper isolation valves so the next repair is easier.
10Water meters and limescaleMeters fitted and moved, and hard water dealt with before it eats the boiler.
11Outside taps and drainageWater where you want it, and away from where you do not.
12EmergenciesRing, and we will talk you through what to turn off first.

A few things people ask for, paid for here and collected or delivered.

Whether it is a burst pipe or a new bathroom, the order is the same.

Step 1
You call
Tell us what is wrong. If it is urgent, we tell you what to turn off first.
Step 2
We quote the rate
Before we come out, so there is no surprise at the door.
Step 3
We find the cause
Not just the wet patch — the joint, the seal or the blockage that made it.
Step 4
We fix or explain
Repaired on the day where we can, or the options set out plainly with prices.
Step 5
We tidy up
Old parts taken away, everything run and tested, and the floor left dry.

Bathrooms, boilers and a few repairs that were worse than they looked.

Water is coming through the ceiling. What do I do?: Turn the water off at the stopcock and the electrics off in that room if it is near a light. Then ring us.
What does a call-out cost?: You are told the rate before we come, and the price of the work before we start. No surprises at the door.
Can you come today?: Often, for emergencies. Ring early and we will tell you honestly where you are in the day.
The boiler has stopped. Is it worth repairing?: Sometimes. We will tell you what the part costs, what the boiler is worth, and let you decide rather than deciding for you.
Do you fix somebody else's work?: Regularly. Send a photograph and we will tell you what it needs.
Do you take cards?: Yes, at the door or by transfer afterwards, whichever is easier.