Repairs and installs

What we do

Call for a plumber

Buy from us

A few things people ask for, paid for here and collected or delivered.

What happens when you ring

Whether it is a burst pipe or a new bathroom, the order is the same.

  1. Step 1

    You call

    Tell us what is wrong. If it is urgent, we tell you what to turn off first.

  2. Step 2

    We quote the rate

    Before we come out, so there is no surprise at the door.

  3. Step 3

    We find the cause

    Not just the wet patch — the joint, the seal or the blockage that made it.

  4. Step 4

    We fix or explain

    Repaired on the day where we can, or the options set out plainly with prices.

  5. Step 5

    We tidy up

    Old parts taken away, everything run and tested, and the floor left dry.

Questions people ask

Water is coming through the ceiling. What do I do?

Turn the water off at the stopcock and the electrics off in that room if it is near a light. Then ring us.

What does a call-out cost?

You are told the rate before we come, and the price of the work before we start. No surprises at the door.

Can you come today?

Often, for emergencies. Ring early and we will tell you honestly where you are in the day.

The boiler has stopped. Is it worth repairing?

Sometimes. We will tell you what the part costs, what the boiler is worth, and let you decide rather than deciding for you.

Do you fix somebody else's work?

Regularly. Send a photograph and we will tell you what it needs.

Do you take cards?

Yes, at the door or by transfer afterwards, whichever is easier.

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